BILLING AND PAYMENTS BILLING AND PAYMENTS

Everything you need to know about your invoice, charges, making payments & more!

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Yes, you will receive a final bill after cancelling your service. This bill will include:•    Any outstanding charges up to your cancel... Read More
Once you've completed your first billing cycle with the Shared Number plan, your bill will settle into a consistent monthly charge of $10. This is the... Read More
Your first NBN bill will typically include: - Your first full monthly plan fee  (billed in advance). - Any upfront payment made at checkout,&nb... Read More
Your first mobile bill will typically include:- Your first full monthly plan fee (billed in advance).- Any upfront payment made at checkout, such as y... Read More
The upfront payment at checkout covers: - Your first month’s plan fee (for NBN or mobile).- Shipping or activation fees (if applicable). This ... Read More
Your first bill will show the following line items, and while it might look a bit busy, it’s all standard. Here’s what each item means: ... Read More
If you change your plan during a billing cycle, your bill will reflect charges for both the old and new plans:Mobile services: You will be charged the... Read More
Need Help Understanding Your Tangerine Bill?We've got you covered!Our handy guide below and also a downloadable copy here, offers a clear, step-by-ste... Read More
We understand that seeing a higher-than-usual bill can be confusing. Before reaching out to our team, please take a moment to review Page 3 of your bi... Read More
Late payment fees are a standard practice among service providers. They help cover the administrative costs of processing overdue payments and maintai... Read More
If your account shows a negative balance,  good news — you don’t need to make another payment right now. That amount is sitting as... Read More
Your monthly charges kick off once your nbn® service is activated at your property. We’ll send you a confirmation email as soon as activatio... Read More
Your monthly bills from Tangerine are available in the Self Care Portal — your one-stop shop for viewing, downloading, and managing your bills, ... Read More
Service Suspension & Disconnection: What You Need to Know   We know billing issues can be stressful, so we’ve laid out everything you... Read More
We like to keep things simple, your account is settled monthly using credit card or bank account direct debit.When Are Payments Processed?Direct debit... Read More
Need to update your bank or card info? You can do it anytime in our Self Help Portal, it’s quick, secure, and super easy. Here’s How... Read More
If you need to make a one-off payment, you can do this anytime via our website or in the Self Care Portal — it’s quick, secure, and super ... Read More
You can use your bank account for on-going payment. These can be entered during the sign-up process and they will be used for ongoing payments.  ... Read More
No. Bank account details are not required at sign-up. We only collect credit or debit card details during sign-up to cover any upfront charges, such a... Read More
How Pre-Payment WorksWhen you sign up for an nbn® plan, we’ll take payment for your first month’s access upfront. This pre-payment the... Read More
Not Sure About a Charge on Your Bill?We get it, sometimes a charge pops up and you’re not quite sure what it’s for. Good news: you don&rsq... Read More
At Tangerine we are committed to helping customers facing financial hardship maintain telecommunications access and working with you to find a sustain... Read More
Yes, you can! PayPal is a secure online payment service that allows you to pay using your bank account, credit card, or debit card — without sha... Read More
All payments made via PayPal will incur a 1% surcharge.  Read More
Unfortunately, PayPal is only available when making a manual payment through our Pay Bill webpage.   We are continuing to explore additional w... Read More
PayPal Pay in 4 lets you split your bill into 4 interest-free payments. The first payment is due immediately and 3 subsequent repayments made every 2 ... Read More
If Pay in 4 isn’t showing up when you’re making a manual payment, there could be a couple of reasons why:•    The amount yo... Read More
To dispute a payment or request a refund, please reach out to our Customer Service team by creating a Support case in the Self Care Portal or by calli... Read More

Other Frequently asked questions