However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
Sorry!
nbn® isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
NBN Plan Card
NBN Plan Card lists.
Plan name
Value
Value Plus
Speedy
Speedy Plus
Speedy Max**
UltraSpeedy**
nbn® speed tier*
25/10
50/20
100/20
100/40
500/50
1000/100
Typical busy speeds^ download (↓) & upload (↑)
25Mbps ↓ 8.5Mbps ↑
50Mbps ↓ 17Mbps ↑
100Mbps ↓ 17Mbps ↑
100Mbps ↓ 34Mbps ↑
500Mbps ↓ 42Mbps ↑
700Mbps ↓ 85Mbps ↑
Great for
Emails & browsing
Social media
Streaming music
1-2 person households
Social Media
Video streaming
Working from home
3-4 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
UHD video streaming
Fast file downloads
10+ person households
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside evening peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** Available on FTTP and HFC connections only. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 7-11pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of services allowed to receive a Summer Sale offer. As a Tangerine customer, you can have a maximum of 1 nbn® and 5 Mobile services with a Summer Sale offer.
Your account currently has the following number of active services with an offer:
You’ve selected a stand-alone Wi-Fi router with no NBN® plan. We can only send stand-alone Wi-Fi routers to existing customers who have ordered or who have an active nbn® plan with us.
LOOKS LIKE YOU’RE PLANNING TO USE YOUR OWN WI-FI ROUTER?
Your BYO Wi-Fi router must be compatible with the nbn® network, correctly configured to support your chosen plan and ideally less than 5 years old.
If you are signing up for our Speedy, Speedy Plus, Speedy Max, SuperSpeedy or UltraSpeedy plan you will require a Wi-Fi router that is Wi-Fi 6 or Wi-fi 7 capable. All Wi-Fi routers that we currently sell are at least Wi-Fi 6 capable.
If you are signing up for our Hyperspeedy you will require a Wi-Fi router that is Wi-Fi 7 capable, such as the eero 7.
Tangerine provides limited technical support for BYO Wi-Fi routers.
You are responsible for configuring your BYO wi-fi router to work with Tangerine's nbn® service.
Important: We recommend purchasing one of our Wi-Fi routers for an easy plug and play experience.
Usually activated within 24 hours, or a future date if specified during checkout.
Nearly there!
Which one are you?
We found a few units at that address, please select yours to Check Availability.
HMMM
We’ve got good and bad news
nbn® is available, but due to your property being a new development and not yet connected to the nbn® the one-off nbn® New Development Charge of $275 applies. This charge is levied by nbn® and is applicable regardless of the nbn® provider that you choose. So if you’re happy with that…
You can't purchase an eero device from Tangerine on a stand-alone basis or without a compatible Tangerine internet service.
Each Tangerine eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible Tangerine internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible Tangerine internet service, on the date that service is first activated; or
if you have an existing compatible Tangerine internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days' notice.
You cannot purchase an eero device from Tangerine without also receiving an eero Secure subscription. However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible Tangerine internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with Tangerine unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
This can happen from time to time if nbn® or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 211 112
As an existing customer, you do not need to pay for your new FTTP nbn® plan at this stage. You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan. You will be charged for your new service on your first invoice following the completion of your FTTP upgrade.
First off – were sorry to hear that your nbn® is running slower than expected, but there are several reasons why this could be happening along with some solutions! We ask that you please read the following before getting in contact with our technical support team.
Wi-Fi Issues
One of the most common reasons for slow nbn® is Wi-Fi performance. Here are some things you can do to improve your Wi-Fi performance/speeds:
- Connect your device (e.g. laptop) to your nbn® modem with an ethernet cable
- Relocate your nbn® modem to a more central position in your property
- Update your modem if you have an old modem make/model with old Wi-Fi technology. It is recommended that you update your modem every 2-3 years.
It is common if youre in a double story property or have thick walls to experience Wi-Fi deadspots. We recommend purchasing one of our eero 6+ MESH device bundles and placing an eero device between the dead spot and another eero device to ensure a strong connection throughout your home
Number of devices connected
In todays world we are more digitally connected and therefore have more devices connected to the nbn® and using Wi-Fi. If you are using multiple devices (e.g., Computers, phones, tablets, smart TVs and fridges) at the same time, it is recommended to upgrade nbn® speed plans to support all your connected devices
Computer Software Updates
The speed of your internet connection can also be affected by software (like your operating system or applications) updating or running in the background on your device. This could be happening without you even realising it
We recommend that you regularly close unnecessary applications and that you schedule your device updates to occur during the late night/early hours of the morning when no one is using the internet, to help ensure that your bandwidth is being used efficiently.
Offsite storage systems (Dropbox and OneDrive)
Offsite storage systems like Dropbox and OneDrive which allow you to store and back up files and photos remotely. This type of system can consume a lot of bandwidth that can lead to a slow nbn® experience. By default, these systems are often set to use as much bandwidth as you have available. It is recommended to limit the bandwidth that these systems can use. This will not prevent your files from staying up to date but will sync files at a slower rate giving you more bandwidth to use for other things such as streaming Netflix. Checkout this help guide on how to limit these systems here.
VPN
A VPN which is often used to access overseas networks or systems (e.g. Netflix in USA) could be slowing down your nbn® service due to often being based overseas and routing traffic via different routes over the Internet. Please try disabling your VPN to see if this is the cause of your slow nbn® speeds.
nbn® Network Faults
If you have checked all points listed above and youre still experiencing speed issues, there may be a network fault affecting your nbn® service, which our team can investigate for you. We will require you to conduct a speed test during peak times (7pm and 11pm) and off-peak times (all other times) which can be done here. We will also need your modem make, model and MAC address to log a case with nbn®.
