Help & FAQs When will my service be migrated?
When will my service be migrated?
Manage your Services in our Self Care Portal
The migration will take place from 1 May 2023 and will end on 30 June 2023
Help & FAQs
Hold tight!
We’re just checking your address
Thank you
Your application for Financial Hardship Assistance has been received.
Our team will be in touch within 5 business days to confirm the outcome of your application, and our proposed arrangement.
Thank you
Your provided information is important to us.
Your details will be confidential and will not be shared with anyone.
Manually Enter your address
Enter your address manually to check your address.
Result!
nbn® is available at your address
Usually activated within 24 hours, or a future date if specified during checkout.
Result!
Sorry!
nbn® isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
Sorry!
nbn® isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
NBN Plan Card
NBN Plan Card lists.
| Plan name | Value | Value Plus | Speedy | Speedy Plus | Speedy Max** | UltraSpeedy** |
|
nbn® speed tier* |
25/10 |
50/20 |
100/20 |
100/40 |
500/50 |
1000/100 |
|
Typical busy speeds^ |
25Mbps ↓ |
50Mbps ↓ |
100Mbps ↓ |
100Mbps ↓ |
500Mbps ↓ |
700Mbps ↓ |
|
Great for |
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Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside evening peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** Available on FTTP and HFC connections only. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 7-11pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
For more information on plan speeds, please read the Key Fact Sheet.
oops!
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of services allowed to receive a Summer Sale offer. As a Tangerine customer, you can have a maximum of 1 nbn® and 5 Mobile services with a Summer Sale offer.
Your account currently has the following number of active services with an offer:
Please change quantity to continue.
WAIT!
You’ve selected a stand-alone Wi-Fi router with no NBN® plan. We can only send stand-alone Wi-Fi routers to existing customers who have ordered or who have an active nbn® plan with us.
Important
LOOKS LIKE YOU’RE PLANNING TO USE YOUR OWN WI-FI ROUTER?
- Your BYO Wi-Fi router must be compatible with the nbn® network, correctly configured to support your chosen plan and ideally less than 5 years old.
- If you are signing up for our Speedy, Speedy Plus, Speedy Max, SuperSpeedy or UltraSpeedy plan you will require a Wi-Fi router that is Wi-Fi 6 or Wi-fi 7 capable. All Wi-Fi routers that we currently sell are at least Wi-Fi 6 capable.
- If you are signing up for our Hyperspeedy you will require a Wi-Fi router that is Wi-Fi 7 capable, such as the eero 7.
- Tangerine provides limited technical support for BYO Wi-Fi routers.
- You are responsible for configuring your BYO wi-fi router to work with Tangerine's nbn® service.
Important: We recommend purchasing one of our Wi-Fi routers for an easy plug and play experience.
Result!
nbn® is available at your address
Activation in 1-3 weeks
Result!
nbn® is available at your address
Usually activated within 24 hours, or a future date if specified during checkout.
Nearly there!
Which one are you?
We found a few units at that address, please select yours to Check Availability.
HMMM
We’ve got good and bad news
nbn® is available, but due to your property being a new development and not yet connected to the nbn® the one-off nbn® New Development Charge of $275 applies. This charge is levied by nbn® and is applicable regardless of the nbn® provider that you choose. So if you’re happy with that…
Save your order
and come back later
Enter your email and we’ll send you a link
Sorry!
YOUR ADDRESS REQUIRES SATELLITE nbn®
Unfortunately we can’t provide this service at this time.
How about a mobile SIM?
Oops
Error in address details.
please select your location!
Kindly enter your address to proceed with order
Important
You can't purchase an eero device from Tangerine on a stand-alone basis or without a compatible Tangerine internet service.
Each Tangerine eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible Tangerine internet service. The initial 12-month subscription commences:
- if you purchase an eero device with a new compatible Tangerine internet service, on the date that service is first activated; or
- if you have an existing compatible Tangerine internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days' notice.
You cannot purchase an eero device from Tangerine without also receiving an eero Secure subscription. However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible Tangerine internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with Tangerine unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
SORRY!
SORRY! OUR nbn® ADDRESS CHECKING TOOL IS DOWN
This can happen from time to time if nbn® or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 211 112
Register
Please register on this form.
$0 FTTP Upgrade
As an existing customer, you do not need to pay for your new FTTP nbn® plan at this stage. You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan. You will be charged for your new service on your first invoice following the completion of your FTTP upgrade.
HEADS UP!
You’ve selected to pay off your router over 12 monthly instalments - nice one!
Just a quick note: if your nbn® service isn’t activated within 3 months, the full cost of the router will be charged upfront.
If your service is disconnected, any remaining balance will also be charged in full.
Heads up!
This plan isn't available at your address just yet.
Let us know if you're interested, and our friendly team will give you a shout as soon as it’s ready.
In the meantime, pick a different plan and you can easily upgrade later in our Self Care portal.
Keep me posted
Pop in your details below and we'll let you know as soon as this nbn® plan is available at your place.
