Help & FAQs International Travel Packs
International Travel Packs
Manage your Services in our Self Care Portal
International Travel Packs FAQ
Getting ready to jet off overseas? Sweet – let's help you get prepared.
We recommend adding a Tangerine International Travel Pack to your mobile service before you go, instead of buying an international SIM.
Why should I buy a Tangerine International Travel Pack over an international SIM?
Buying a SIM overseas
- Need to find a SIM provider after landing.
- Rely on unknown public Wi-Fi networks.
- Different mobile number while travelling.
- May need to manually swap your SIM card or set up an alternative eSIM.
Adding a Tangerine International Travel Pack
- Set up before you leave and stay connected from the moment you land.
- Access travel documents, maps and ride-share apps with ease.
- Keep your existing mobile number.
- No SIM swap or manual setup required. Simply add your pack in the Customer Portal.
Tangerine's International Travel Packs
| Duration | Price | Data | Standard SMS | Voice calls |
|---|---|---|---|---|
| 7 days | $35 | 5GB | 30 | 30 mins |
| 14 days | $55 | 10GB | 60 | 60 mins |
An International Travel Pack is a once-off add-on that allows you to use your Tangerine mobile service outside Australia in eligible countries. Each pack includes a fixed allocation of data, standard SMS and standard voice call minutes* to be used within the pack's duration.
*Both inbound and outbound calls count towards your included voice call minutes. You can receive standard SMS while overseas free of charge. Incoming SMS are not counted towards your included SMS allowance, making it easy to receive important messages such as verification codes and service alerts.
Eligible Countries
Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Guernsey (UK), Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Kenya, Latvia, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Republic of Korea, Romania, Samoa, Saudi Arabia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, United Arab Emirates (UAE), UK, USA, Vanuatu, Vietnam.
How do I add an International Travel Pack?
- Log in to the Customer Portal.
- Select Mobile and then Mobile Services.
- Select View against the mobile service you wish to use overseas.
- Select Add Travel Pack and choose either a 7-day or 14-day pack.
- Choose your start date. You can schedule your travel pack up to 7 days before departure. Select Activate and you're all set.
When should I add an International Travel Pack?
You can schedule your International Travel Pack to start up to 7 days before you leave.
What happens if I travel to a country that isn't eligible?
Your mobile service and International Travel Pack won't work to make calls, send SMS or use mobile data in countries that aren't listed as eligible.
Will I be charged if I travel overseas without activating a Travel Pack?
No. Your service won't work overseas for calls, SMS or mobile data until you've purchased and activated a Travel Pack.
How will I know how much data, SMS and call allowance I have left?
You'll receive SMS notifications when you've used 50%, 85% and 100% of your Travel Pack inclusions.
Will I be charged if I go over my Travel Pack inclusions?
No. Once you use all your included data, SMS and voice call minutes, your service will stop working until you purchase another Travel Pack through the Customer Portal.
Need more help?
If you have any questions or need assistance, get in touch with our team .
