Help & FAQs How to spot fraudulent Tangerine communications
How to spot fraudulent Tangerine communications
Manage your Services in our Self Care Portal
Recently, there has been an increase in fraudulent calls, emails and texts in Australia, including impersonation scams. Cybercriminals may pretend to be someone you trust such as a friend, family member, government employee or even from a company (such as Tangerine) to trick you into giving them money or to access your personal information.
Our recommendation is to always be aware and carefully read communications from us, especially your one-time pin messages to avoid scams and spot fraudulent communications.
How to spot fraudulent Tangerine OTP messages
When you login to your Tangerine account, call us, or receive a call from us we will send you a one-time pin (OTP) via SMS and/or email. This OTP is used to verify your identity and allow you to access or make changes to your account.
Self-Care Portal and website OTP message
An OTP generated for you to login to the Self Care Portal or website should never be shared with anyone, including a Tangerine Agent. The OTP message generated for these reasons will contain the following wording advising you not to share the OTP: “DO NOT SHARE YOUR PIN WITH ANYONE, INCLUDING A TANGERINE AGENT.”
Phone call and live chat OTP message
An OTP generated when speaking with a legitimate Tangerine Agent (both on the phone or via live chat) will contain the following wording advising you its okay to share the OTP with us: “ONLY SHARE THIS OTP WITH TANGERINE VIA PHONE CALL OR VIA LIVE CHAT ON THE TANGERINE WEBSITE.” In this case, you can share the OTP with the Agent.
IMPORTANT: If you ever unsure about the validity of your OTP, don't provide any information to the caller. Hang up the phone immediately and call us back on our registered support number 1800 211 112 (which you can also find on our website).
While you should always be alert, please note that you may receive calls, emails or SMS from the Tangerine team from time-to-time.
Our Sales team may call you to discuss current promotions that you may be interested in, our Customer Success team may call you to check in on how your service(s) are going, or our Customer Service team may call you in relation to an issue or enquiry from you. You can find out what types of personal information a Tangerine agent will and will not ask you to verify your identity during a call here.
For more information on how to protect yourself online and for external online safety resources, check out our Cyber Security page.
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