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As a troubleshooting step, it is generally recommended to power cycle your eero by unplugging its power cable, waiting 30 seconds and plugging it back in before attempting a reset. If you need to do a reset, you can do so by pushing the reset button on the bottom of your eero 6+. Make sure your eero 6+ has been powered on for at least 45 seconds before resetting it.

For a soft reset to clear all network configurations from the eero but keep the eero on your network, save its logs and advanced settings:

- Hold the reset button until its LED flashes yellow (7 seconds), then realise it.

- After a few moments, the eero LED should return to solid white and appear with a green outline in the eero app.

For a hard reset to clear all network configurations, sessions and logs and remove the eero from your network:

- Hold the reset button until the LED flashes red (15 seconds), then release it.

- After a successful hard reset, the eero LED light will reach a flashing blue state, indicating that the eero is ready to be set up again.