Manage your Services in our Self Care Portal

Moving house? You can easily submit a request to relocate your existing Tangerine nbn® service to your new address in our Self Care Portal

Tip: Before you submit your service relocation request, search your new address on our Moving House page to check if nbn® is available and the approximate timeframe for connection.

If nbn® is available at your new address

1. Login to the Self Care Portal
   
   
2. On the navigation menu, hover over the 'Internet' tab and select 'Manage my nbn®'
   
   
3. Against your active nbn® service, select 'Manage', then select 'Relocate nbn®'
   
   
4. On the relocation page, select 'Search New Address' and enter the new address
   
   
5. In the date fields, enter the 'Preferred Start Date' and 'Preferred Cancellation Date', then submit relocation order
   
   

If nbn® isn't available at your new address

If nbn® is not available at your new address, please contact our Customer Service team via Live Chat so we can investigate. Youll need to provide proof of address, which may be a current fixed utility bill, a current address‑specific insurance document, a certificate of title, or a signed lease agreement.

Once your proof of address has been submitted, we will manage the relocation process and keep you updated by email and SMS. Well also confirm if your new address is not serviceable by nbn®.